Order Storage & Abandonment

Completed orders will be kept at the I M A facility for a maximum period of 75 days from the date of completion.If an order remains unclaimed after this period, it will be considered abandoned. 

I M A reserves the right to dispose of, repurpose, or otherwise handle the unclaimed item at its sole discretion. Any payments made toward an abandoned order will be strictly non-refundable.

Customization Policy

Orders that include any form of customization are considered final and are strictly non-refundable and non-exchangeable.This includes, but is not limited to, personalized designs, made-to-measure garments, special measurements, requested modifications, and customized alterations.

Ready-to-Wear (RTW) Items

Ready-to-wear items may not be returned or exchanged after 24 hours from the time of receipt.Length adjustments may be accommodated upon request, subject to I M A's assessment and applicable conditions. However, exchanges for a different size, design, color, or item are not permitted.

Care & Product Handling

At I M A, we are committed to maintaining the highest standards of quality and craftsmanship. Every garment is provided with specific care instructions designed to preserve its fabric, structure, finish, and overall condition.

Customers are responsible for following the care instructions provided with each item. I M A will not accept returns, exchanges, or alteration requests for garments that have been damaged as a result of improper care, washing, ironing, cleaning, or general mishandling.

Improper care includes, but is not limited to:

• Washing the garment with water, whether by hand or machine, where water-based washing is prohibited.

• Ironing the garment when ironing is not permitted, as this may cause permanent damage.

• Failing to use steam only where steam treatment is specifically required.

• Failing to have the garment professionally dry-cleaned when dry cleaning is the specified and approved cleaning method.

• Any other handling or cleaning method that is contrary to the care instructions provided with the garment.

Customers are strongly advised to carefully read and follow the care label and instructions provided with every I M A item.

Any garment showing signs of improper washing, ironing, cleaning, steaming, drying, or general mishandling may be deemed ineligible for return, exchange, or complimentary alteration.

By placing an order with I M A, the customer acknowledges and agrees to comply with the above policies and terms.

Order Amendments

Once an order has been confirmed and placed, no changes or amendments can be made. This includes, but is not limited to, changes to size, design, measurements, color, or any other order details. Customers are kindly advised to review all order information carefully before completing their purchase.

Order Cancellation & Refunds

All orders placed with KHAM are considered final. Once an order has been confirmed, cancellations are not permitted, and payments are strictly non-refundable.

Production Timeline

The standard production period for orders is approximately 7–14 business days. Production times may vary depending on the complexity of the order, customization requirements, and current production capacity. Customers will be notified should there be any significant changes to the estimated completion time.

Alterations

Customers are entitled to one complimentary alteration per order, provided that the alteration request is submitted within five (7) days from the date the order is received.

Any alteration requests made after this period, or additional alterations beyond the complimentary service, may be subject to additional charges.